Last updated 10 September 2026
Refund policy
The cancellation policy displayed for an adventure before payment applies to that booking. Different adventures may use different policies.
Your booking’s policy
Before payment: we show the applicable refund percentages and time cutoffs. Cutoffs are measured in hours before the scheduled departure, not calendar days.
After booking: we save the policy and its version with your booking. A later change to the adventure’s policy does not change the terms already saved for you.
Before you cancel: if your booking is eligible for in-app cancellation, we show the exact refund amount before you confirm.
If the operator cancels
If the operator cancels the departure before it starts, we request a 100% refund to your original payment method. Other disruptions, including a trip that has already started, are reviewed according to the circumstances and applicable law.
How refunds travel
Approved refunds are sent to your original payment method through Razorpay. We submit the refund promptly, but the final credit timing depends on Razorpay and your bank. You can follow its status from your booking.