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Getting to the Launch Site All standard Beas rafting departures begin at the **Pirdi Launch Site** (located approximately 4 km south of Kullu town on NH-3). - **Navigation:** Open your booking's Trip Hub and tap "Get directions" for the exact live Google Maps coordinate pin. - **Arrival Time:** You must arrive at least **20 minutes before your scheduled slot time**. This provides adequate time for your safety briefing, helmet and life jacket (PFD) sizing, and crew check-in.

Parking & Vehicle Logistics - **Parking:** Secure roadside and launch-ground parking is available at Pirdi. Look for the designated operator parking area marked with Anvesa signage. - **The Take-Out Shuttle (Jhiri to Pirdi):** Your river descent concludes at **Jhiri** (approximately 14 km downstream). After completing the rapids and changing clothes at the take-out point, your operator provides return transportation back to your parked vehicle at Pirdi. - **Luggage & Changing:** Changing rooms are available at both Pirdi and Jhiri. Leave your dry change of clothes and heavy luggage secured in your vehicle or in the operator's locked luggage tent at Pirdi.

Where to Store Your Personal Belongings - **Changing Rooms:** Verified changing stalls are available at both the Pirdi launch site and the Jhiri take-out point. - **Dry Clothes & Towels:** Bring your towel and post-rafting dry clothes in a backpack. You can leave it locked inside your personal vehicle at Pirdi, or hand it to the operator's river transport vehicle, which drives all dry bags directly from Pirdi to Jhiri take-out. - **Valuables (Wallets, Keys, Cash):** Do not bring jewelry, excessive cash, or passports on the raft. Secure them in your locked vehicle glove box, or ask the operator desk for secured custody lockers at Pirdi. Anvesa and its providers are not liable for water damage or river loss.

Daily Water Flow Patterns The Beas River volume between Pirdi and Jhiri fluctuates depending on upstream hydroelectric releases (Pandoh / Larji) and snowmelt. - **Morning Slots (09:00 AM – 11:30 AM):** Characterized by crisp mountain air and clear river visibility. Water flow is steady and ideal for family groups, beginners, and photography. - **Afternoon Slots (12:00 PM – 03:30 PM):** Warmer sun and higher water volume due to afternoon melting and reservoir generation. Rapids are slightly punchier and water temperatures are more comfortable for swimming sections. - **Late Cutoff (04:00 PM):** Per Kullu District Administration maritime guidelines, commercial river departures cease by 04:30 PM for safety.

The Rapid Breakdown (Pirdi to Jhiri, 14 km) Commercial rafting on the Beas features a thrilling yet controlled sequence of rapids classified according to the International Scale of River Difficulty: - **Grade I & II (Gentle to Moderate):** Clear passages, gentle waves, and broad river pools. Excellent for learning paddle techniques and taking in Himalayan views. - **Grade III (Exciting & Rollercoaster):** Moderate, irregular waves and passages requiring coordinated group paddling. Key named rapids include *Roller Coaster*, *Golf Course*, and *Himalayan Waves*. - **Grade IV (Seasonal / High Water):** High, irregular waves, powerful hydraulics, and sharp turns requiring precise guide maneuvers. Run only during optimal water level windows with certified Grade-IV river captains.

Yes, Non-Swimmers Can Participate! - **Mandatory Certified PFDs:** Every traveler is fitted with a Type-V commercial white-water Personal Flotation Device (PFD / life jacket) that guarantees buoyancy, keeping your head well above water regardless of swimming ability. - **Guide Command & Supervision:** Each raft is helmed by a state-certified river guide trained in swift-water rescue. You will be seated in secure passenger positions with interior safety straps. - **Pre-Trip Safety Briefing:** Before boarding at Pirdi, guides conduct a 15-minute briefing covering river commands ("Forward", "Hold On", "Back Paddle"), how to sit in the raft, and what to do if you slide into the water.

Age Restrictions - **Standard River Section:** The minimum age for commercial rafting on the Beas is **12 years**. - **High-Water Rapids (Monsoon / High Release):** During peak volume windows, the minimum age may be elevated to **14 years** by river authorities. - **Minors Under 18:** Must have their liability waiver attested by a parent or legal guardian prior to boarding.

Medical Contraindications Participants with the following conditions cannot be accommodated on white-water rafting runs: - Expectant mothers (at any trimester) - Severe cardiac conditions, recent bypass surgery, or uncontrolled hypertension - Recent bone fractures, dislocations, or severe spinal injuries - Severe epilepsy or active orthopedic disorders

If you carry personal emergency medication (e.g. asthma inhaler or insulin), inform your guide during the briefing. Guides carry waterproof dry boxes for essential medical items.

Recommended Clothing You **will** get thoroughly wet during the descent. Dress in quick-drying, lightweight layers: - **Tops:** Synthetic t-shirts, dry-fit rash guards, or nylon athletic tops. - **Bottoms:** Nylon shorts, board shorts, or athletic track pants / tights. - **Post-Rafting:** Pack a complete dry change of clothes, underwear, and a towel to change into at the Jhiri take-out.

Prohibited Clothing (Avoid These) - ❌ **Denim / Jeans:** Denim absorbs massive amounts of water, becomes cold and heavy, and restricts leg movement in the river. - ❌ **Heavy Cotton / Sarees / Salwars with Loose Drapes:** Loose fabric can snag on river equipment or raft ropes. - ❌ **Expensive Leather Goods:** Irreversible water damage.

Footwear Requirements Riverbeds and rapids have sharp pebbles and swift currents. Your footwear must stay firmly attached to your feet: - **Approved Footwear:** Sports sandals with backstraps (e.g., Teva/Wildcraft style), water shoes, neoprene river booties, or old sneakers you don't mind getting soaked. - **Prohibited Footwear:** Flip-flops, unstrapped slippers, high heels, and bare feet. Loose footwear slips off instantly in the first wave and is swept away downstream.

Eyewear & Spectacles If you wear prescription glasses or sunglasses, you **must use an elastic glasses retainer strap** (available at river stalls in Pirdi). Unsecured glasses are frequently knocked off by rapid waves.

Mobile Phones & Action Cameras - **Phones:** Do not carry loose phones in your pockets. Even waterproof phones sink immediately if dropped in rapid currents. Keep phones in your vehicle or hand them to the take-out luggage shuttle. - **GoPro / Action Cameras:** Helmets provided by operators often feature standard action-cam mount brackets. You must ensure your camera has a secure locking screw and tether. - **Operator Photo Packages:** Most providers deploy dedicated river photographers stationed at key rapids (*Roller Coaster*) or equipped on the raft. You can inspect and purchase raw HD video clips directly from your provider at the Jhiri base.

Changing Your Booking Time Online You can easily reschedule your confirmed departure without contacting customer support if you act in advance: 1. Open your booking in **My Trips -> Trip Hub**. 2. If your departure is more than **12 hours away**, tap **"Reschedule Slot"**. 3. Select any available alternative departure time on the same day or a future date with the same operator. 4. Confirm the slot change. Your booking code, payments, and ticket QR code are instantly updated!

Same-Day Reschedule (Under 12 Hours) If your departure is within 12 hours (e.g. you are delayed in transit): - Self-service moves close 12 hours prior so operators can balance raft crew assignments. - Open Trip Hub and tap **"Call Operator"** to inform the river manager at Pirdi directly. If later slots today have open capacity, the operator will accommodate you on arrival.

Resending Waivers to Friends Every member of your party must complete their digital liability waiver before check-in: 1. Open your booking in **Trip Hub**. 2. Scroll to the **Participants & Waivers** section. 3. Tap **"Copy Waiver Link"** or tap **"Resend via WhatsApp"** next to any guest whose status shows "Pending Signature".

Swapping a Guest / Correcting a Name If a friend cannot attend and someone else is taking their seat: - In **Trip Hub -> Participants**, tap **"Edit Name"** next to the participant. - Enter the replacement traveler's legal name, age, and phone number. - The new traveler will receive an instant waiver signing link.

The Standard Cancellation Refund Schedule Cancellation refunds are calculated strictly by **hours before departure**, not by calendar days: - **72+ hours before departure:** **90% refund** (10% platform cancellation fee) - **48 to 71 hours before departure:** **75% refund** - **24 to 47 hours before departure:** **50% refund** - **12 to 23 hours before departure:** **25% refund** - **Under 12 hours before departure:** **0% refund** (No refund; river equipment and guide roster committed)

Where to Cancel Go to **Trip Hub -> Cancellation**. The system will calculate and display the exact rupee amount you will receive back before you confirm. Once confirmed, refunds are processed back to your original payment method (UPI, netbanking, credit/debit card) via Razorpay.

Does Rafting Happen When It Rains? Yes! Light to moderate rainfall does not stop white-water rafting (you get wet anyway!). Rain often enhances the scenic beauty of the Beas gorge.

Administrative River Closures & Extreme Water Levels If heavy Himalayan rainfall causes reservoir discharge or water turbidity exceeding approved thresholds: - The **Kullu District Administration** or river safety marshals issue an official maritime closure order. - In this event, **Anvesa immediately notifies you via SMS and WhatsApp**. - You receive an automated **100% Full Refund** with zero deductions, or the option to hold your seats for a free reschedule once the river reopens.

Refund Clearing Timelines Once a cancellation is confirmed on Anvesa, our payment gateway (Razorpay) initiates the credit instantly: - **UPI Refunds (Google Pay, PhonePe, Paytm):** Typically reflects in your linked bank account within **2 to 24 hours**. - **Netbanking & Debit/Credit Cards:** Takes **5 to 7 business days** to appear on your bank statement, depending on your issuing bank.

How to Track with Your Bank (The ARN) 1. Open **Trip Hub -> Cancelled Booking**. 2. Inspect the **Refund Tracking Card**. 3. Note the **23-digit Acquirer Reference Number (ARN)**. 4. If the credit has not appeared after 5 business days, share this ARN with your bank's customer support. It serves as the unique tracking code for the interbank transaction.

Downloading Your Invoice Official tax invoices and payment receipts are available for every confirmed booking: 1. Go to **My Trips** and select your booking. 2. Under booking options, tap **"View Receipt / Tax Invoice"**. 3. Tap **"Download PDF"** to save an official invoice itemizing the activity base fee, GST breakdown (5% GST on adventure tourism), and payment mode.

Adding Your Company GSTIN If you require a B2B tax invoice with your company name and GST number for business expense reimbursement: - Input your GSTIN during checkout on the payment step, or - Open the receipt page within 48 hours of booking and select **"Add GSTIN"** before invoice finalization.

Why This Happens Occasionally, high network latency on banking servers or NPCI can delay payment confirmation callbacks before the 10-minute seat hold expires.

The Auto-Reversal Guarantee - If payment was deducted from your account but our server did not receive the success token before the hold expired, **Razorpay automatically rejects the transaction**. - The deducted money is locked in NPCI clearing and is automatically refunded back to your bank account within **24 to 48 hours**. - If your funds do not return within 48 hours, note your UPI Transaction ID (UTR) and message our support team with the timestamp.